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Facing the Tension - Individualism, Profits &
The Common Good
January 7, 2011 - As we head into 2011,
privacy, data stewardship and identity theft continue to be top of mind for
consumers, regulators and businesses. Without a meaningful commitment to
change and self-regulation we risk a consumer trust "melt-down".
Fortunately on several fronts self regulatory efforts are progressing. OTA
applauds the Digital Advertising Alliance in the development of the Online
Behavioral Advertising (OBA) principles. These efforts supported by OTA
member companies Better Advertising, PreferenceCentral and TRUSTe, establish
intuitive ad notification mechanisms, helping to educate consumers on the
value they receive from behavioral or "interest-based" advertising.
Providing consumers a credible program of notice and choice is an important
first step to enhancing online trust and confidence.
It is important
to note that consumers (as well as business users) enjoy significant value
from ad-supported services. Advertisements tailored for consumers can
provide increased value and relevancy. Attempts to unilaterally block them,
may risk disrupting the provision of free services and content to millions
of online users resulting in a shift towards fee-based service models. As
society and business are increasingly reliant on online services for their
education, employability and their every day way of life, we need to
understand the potential risk of disenfranchising many who may not be able
to afford these services.
OTA holds a continued vision which
recognizes that users must also have control over the use and sharing of
their data, whether collected online or offline. OTA looks forward to the
continued collaboration toward these goals with our ecosystem partners:
browser vendors, industry trade organizations, government agencies and
consumer advocacy groups.
As partners, we must encourage continued
business investment and innovation in online services - along with a
willingness to develop and adapt business practices that protect online
trust and consumer confidence.
Embracing and applying online trust
principles in the delivery of online services today will build online trust
and bolster the long term vitality and sustainability of online services for
the future. Doing so now, is not only good for the consumer, but also for
businesses and our economy. We must focus today or risk a tragedy of the
"trust commons".
As partners in the ecosystem, our
investment in online trust today is an investment in the future of
commerce, business vitality and innovation.
Craig Spiezle
Executive Director & President Online Trust Alliance
See Facing a Trust Meltdown
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