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PRESS RELEASE
Online Trust Alliance Delivers Framework to Help Protect
Consumer Data
Data Breach & Incident Readiness Planning Guide released
in support of Data Privacy Day
Seattle WA, – January 27 – In recognition of Data Privacy Day, a worldwide
initiative to promote the importance of data and consumer protection, the
Online Trust Alliance (OTA) has
released a comprehensive planning guide to help businesses improve data
governance and prepare for potential data breaches. According to OTA,
research and data from the Identity Theft Research Center, data breaches
involving personally identifiable information (PII), increased over 623%
this past year from only 35.7 million in 2008 to over 222.4 million in 2009.
As organizations accumulate vast amounts of user data, the responsibilities
of data stewardship have increased significantly. Recent high-profile data
breaches and cybersecurity incidents have shown that financial institutions,
retailers, healthcare providers, educational institutions, government
agencies, and others are all susceptible and at risk.
In response, OTA along with a coalition of industry and business
organizations developed a framework to assist businesses and government
agencies in establishing data governance and incident plans to increase
consumer protection. Over a dozen organizations from Europe, Asia Pacific,
and North America have collaborated in this effort, demonstrating a
commitment to consumer protection and business self-governance..
"Protecting consumers' personal information and their ability to defend
against and respond to data breaches must be top priorities for the business
community and for all organizations that maintain databases,” said
Washington State Attorney General, Rob McKenna. “Preventing identity theft
is a key objective for our state. We encourage businesses to consider the
resources being provided by OTA and other organizations”.
“At Publishers Clearing House we understand that maintaining consumer trust
is key to a long, successful relationship with our customers. While we go to
great lengths to protect and secure user data, we also acknowledge the need
to plan for the unforeseen. We are pleased OTA has raised this issue and
laid out a framework for businesses to follow. As more companies adopt this
plan, consumer confidence and trust will increase,” said Andrew Goldberg,
President and CEO, Publishers Clearing House.
“Our merchants have a vested interest in ensuring the relevancy and trust of
their on-line correspondence and brand identity. OTA’s Principals and
planning guide provide a roadmap for protection of personal data that our
customers strive to protect,” said Michael L. Herman, Compliance Managing
Director, Chase Paymentech Solutions.
The planning guide is produced as a collaborative effort by leading
organizations that are committed to consumer protection. The guide includes
recommendations for 1) Data Governance and Data Loss Prevention, 2) Incident
Response Planning, and 3) Training and Testing.
“Few if any other incidents can damage a company’s reputation and
consumers’ trust more than a breach of personal data,” said Craig Spiezle,
Executive Director of OTA. “Without preventative measures and a
comprehensive plan, companies risk negatively impacting their customers.
This plan represents a strong commitment to consumer protection with
concrete steps to help protect the vitality of the Internet.” Organizations
that participated in the creation of the plan include the Anti-Phishing
Working Group (APWG), the Direct Marketing Association (DMA), Direct
Marketing Association of Singapore (DMAS), eco (the German Internet
Association), the Internet Security Alliance (ISA), the Merchant Risk
Council (MRC), the US Chamber of Commerce, and OTA Member Companies.
Copies of the plan and business resources are posted at
https://otalliance.org/resources/Incident.html
Summary Plan Overview
Download the plan
(400K PDF)
Resources
About The Online Trust Alliance (OTA)
https://otalliance.org/
The mission of OTA is to
create a trusted global online ecosystem and foster the elimination of email
and Internet fraud, abuse and cybercrime; thereby enhancing trust,
confidence, and the protection of businesses and consumers. Through its
member companies and organization affiliates, OTA represents over one
million businesses and 500 million users worldwide with regional chapters in
Asia Pacific, Canada and Europe. OTA is a 501c6 IRS-approved non-profit,
governed by a Board and Steering Committee including Bank of America,
BoxSentry, Cisco System, Datran Media, Epsilon, Iconix, Internet Identity,
Intersections Inc, MarkMonitor, Message Systems, Microsoft Corporation, McAfee, Publishers
Clearing House, Return Path, Secunia, Symantec Corporation, TRUSTe and VeriSign.
For media-related inquiries contact:
Liz Shambaugh
Online Trust Alliance
Lizs@otalliance.org
425-785-7234
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